- Beginning on your NPAWorks Run page.
- Click on the Run button.
- On the log in screen click on the “Forgot Password?” button. This button is located under the Cancel button.
- The user will be taken to the “Forgot Your Password?” screen in NPA Go. To change your password, please complete the following.
- UserID – In this field enter your NPAWorks User ID.
- Email Address – Enter your email address that is associated with your account here.
- Send Email – Click on this button to have the system send you an email to reset your password.
- Cancel – Click on this button to close the window. By clicking on this button, the system will not send you an email to reset your password.
- If you have selected “Send Email” from the “Forgot Your Password?” window and have submitted the correct User ID and email address the following confirmation page will be displayed.
- This is confirming that an email is on the way to retrieve your password.
- Once you receive the “Forgot Password” email, click on the link or copy and paste the address into your browser’s address bar.
- The Reset your password window will be displayed.
- Enter your new password here.
- Note, the password must contain the following,
- It cannot be shorter than 8 characters in length.
- At least 1 lowercase character must be used.
- At least 1 uppercase character must be used.
- At least 1 number from 0-9 must be used.
- Verify your new password by entering it again.
- Click on the Reset button to reset your new password.
- Click on the Cancel button to close the page without resetting your password.
- If you click on the Reset button, a confirmation page will be displayed.
- Click on the Close button to close the page.
- Lastly, a confirmation email will be sent to the email address provided in step 2.
- Your forgotten password has been reset.
